Privacy Policy

We may collect information that you voluntarily provide to us, including:

• Name 
• Telephone number 
• Email address 
• Mailing address 
• Vehicle year, make, model, mileage, and VIN 
• Accident and collision information 
• Insurance company and claim information 
• Repair estimates, invoices, valuation reports, photographs, and other claim-related documents 
• Information you provide through website forms, advertisements, email, telephone, text message, or other communications 

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, referring website, pages visited, and interactions with our website.

We may use the information we collect to:

• Review your diminished value, total loss, loss of use, appraisal, or other automobile-related claim 
• Determine whether our services may be appropriate for your situation 
• Contact you regarding a consultation or request that you submitted 
• Communicate with you by telephone, text message, or email 
• Request documents or information necessary to evaluate your claim 
• Prepare reports, appraisals, analyses, or other services you request 
• Provide customer service and respond to questions 
• Maintain records relating to our services and communications 
• Improve our website, advertising, services, and customer experience 
• Detect or prevent fraud, misuse, or security issues 
• Comply with applicable laws, regulations, legal processes, or governmental requests 

If you provide us with your telephone number and request information from Total Collision Consultants, we may contact you regarding your inquiry by telephone or text message.

Message and data rates may apply. Message frequency may vary.

You may request that we stop sending text messages at any time by replying STOP or by contacting us directly. Where consent is legally required for a particular type of telephone or text communication, we will obtain that consent as required by applicable law.

FCC rules recognize consumers' ability to revoke consent for robocalls or robotexts through reasonable methods, including text-message opt-outs. 

We do not sell your personal information for money.

We may disclose information when reasonably necessary to provide our services, including to service providers that assist us with:

• Customer relationship management 
• Website hosting 
• Email and text communications 
• Telephone services 
• Appointment scheduling 
• Payment processing 
• Document storage 
• Advertising 
• Analytics 
• Business automation 

These companies may process information on our behalf as necessary to perform services for us.

At your direction or when necessary to perform services you have retained us to provide, information may also be communicated to parties involved with your claim, such as insurance companies, insurance adjusters, appraisers, repair facilities, attorneys, experts, or other claim-related parties.

We may also disclose information when required by law, subpoena, court order, governmental request, or when reasonably necessary to protect our rights, property, customers, or others.

We may use advertising and analytics technologies provided by third parties to understand how visitors interact with our website, measure advertising effectiveness, and improve our marketing.

These technologies may use cookies, pixels, device identifiers, or similar technologies to collect information about your interaction with our website and advertisements.

Information collected through third-party advertising platforms may also be subject to those companies' privacy policies and practices.

Our website may use cookies and similar technologies to remember preferences, understand website usage, measure advertising performance, and improve our services.

You may be able to limit or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic communication, or electronic storage system can be guaranteed to be completely secure.

The FTC recommends that businesses collect only information they need, restrict access to it, protect retained information, and securely dispose of information when it is no longer needed.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain appropriate business records, comply with legal obligations, resolve disputes, and enforce agreements.

When information is no longer reasonably necessary, we may delete, destroy, or anonymize it in accordance with our data-retention practices.

You may contact us to request that we:

• Update or correct certain personal information 
• Stop marketing communications 
• Stop text communications 
• Remove information from our active marketing systems 
• Answer questions regarding how your information is being used 

Certain information may need to be retained when required for legal, accounting, fraud-prevention, contractual, or legitimate business purposes.

Our services are intended for adults and are not directed toward children under 13. We do not knowingly seek to collect personal information from children under 13 through our website.

Our website may contain links to websites or services operated by other companies. We are not responsible for the privacy practices, security, or content of third-party websites.

We may update this Privacy Policy periodically to reflect changes to our business practices, technology, legal requirements, or services.

When changes are made, the updated Privacy Policy will be posted on this page and the effective date will be revised.